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 The
Customer
The Customer® is a comprehensive process
designed to help people understand what it means to be customer-focused.
Participants focus on the skills, attitudes, and automatic
behaviors that must be developed to reach a common goal of
becoming a customer-focused organization.
Key program components include:
- Easily remembered Customer Satisfaction System
- Simple Behavior Styles language
- Eight-week structured follow-up course
- Advanced Skill Builder sessions
The Customer Service Improvement Training Program
gets people across all organizational lines communicating,
listening, understanding, and valuing each other. Not only
are individual skills heightened, but a powerful synergy is
also developed - which impacts the entire organization’s
culture.
The Customer is based on strong values and
ethics. The follow-up , reinforcement, and elevate the process
to greater results than any other customer service improvement
training.
Testimonials
| Since taking The Customer, my view of my
abilities has changed. I see myself as a more confident
person in everything that I do. |
CSR
Guadalupe Valley Telephone Co-op |
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| For training to be successful, 3 components are necessary
– the material, the trainer, and the class involvement.
The Customer delivered by Connie to all
our supervisors and support staff gets excellent marks
on all. |
| CEO
Guadalupe Valley Telephone Co-op |
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| The Customer training
has opened my eyes to many different aspects of customer
service that I had not learned in previous training courses.
It really benefited me in my job and in my personal life,
as well. |
Clinic Supervisor
Austin Radiological Association |
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| After taking The Customer,
I ask open-ended questions that make it easier to fulfill
the needs of the customer. The customer feels appreciated
and connected. |
Loan Processor
All Homes Mortgage |
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